• Refund & Returns Policy

Last Updated: [Wednesday, May 14, 2025]

Thank you for shopping at [stem-c.com]. We appreciate your business and strive to provide high-quality digital educational products for the STEM community.

Please read this policy carefully. This is the Refund and Returns Policy of [stem-c.com].

1. Nature of Digital Products

Due to the digital nature of our products (e-books and electronic courses), which are delivered or made accessible immediately upon purchase and can be downloaded or viewed, we generally offer no refunds after a product has been purchased, downloaded, or accessed.

Once a digital product is delivered to you or accessed by you, it is considered “used,” and we cannot accept a “return” in the traditional sense, nor can we ensure that the product will no longer be used by you.

2. Exceptions / When Refunds May Be Considered

We want you to be satisfied with your purchase. Refunds may be considered under the following limited circumstances, at our sole discretion:

  • Non-Delivery or Inability to Access: If you are unable to download or access the purchased digital product due to a technical fault from our side that we cannot resolve within a reasonable timeframe [12 business hours] after you have reported the issue with sufficient detail). You must contact us within [Specify timeframe, 3 days] of purchase with proof of the issue.
  • Major Defects: If the digital product is significantly defective (e.g., a corrupted file that we cannot replace with a working version, or content that is substantially and materially different from its description on our website). You must provide clear evidence of the defect.
  • Duplicate Purchase: If you have accidentally purchased the same product more than once. We will refund the duplicate purchase(s), provided you contact us within [Specify timeframe, e.g., 7 days] of the duplicate transaction.

3. What Is Not Eligible for a Refund

We do not typically offer refunds in the following situations:

  • You change your mind after purchasing, downloading, or accessing the product.
  • You purchased the product by mistake (unless it’s a duplicate purchase as described above).
  • You do not have the appropriate software or hardware to access or use the product, where such requirements were reasonably stated on the product page.
  • You expected different content or did not find the product to your personal taste or learning style after accessing it. We provide detailed descriptions and previews (if applicable) to help you make an informed decision before purchasing.
  • You have already accessed, downloaded, or substantially used the digital product.
  • Issues arising from your internet connection, device compatibility (unless the fault lies with our product’s stated compatibility), or local software configurations.

4. How to Request a Refund

To request a refund based on the exceptions outlined in Section 2, please contact us within [Specify timeframe, 3 days] of your purchase at [[email protected]] Or via WhatsApp: [+44 7411 200485].

Please include the following information in your request:

  • Your full name and email address used for the purchase.
  • Order number or transaction ID.
  • Name of the digital product.
  • A clear explanation of the reason for your refund request.
  • Any relevant supporting evidence (e.g., screenshots of errors, proof of defect).

We will review your request and notify you of our decision within [3 business hours/days].

5. Processing Refunds

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [Specify timeframe, e.g., 7-14 business days], depending on your card issuer’s policies.

6. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

7. Policy Changes

[stem-c.com] reserves the right to modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

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